Two-Way-Texting is a communication feature used by dealership service advisors/managers to text the vehicle owners for timely updates and overall customer satisfaction.

Previously, the texting capability of this feature was developed, but the workflow and IA were not thought-through. This feature was shoehorned into the Xtime Appointment Scheduling Platform.

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The goal of this project was to create efficient text messaging and management platforms and grow this feature to be a holistic service.